The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere

March 11 - 12, 2026  ICC, Sydney
The Hon. Victor Dominello

The Hon. Victor Dominello

Former NSW Minister for Customer Service and Digital, CEO Future Government Institute

Victor Dominello is a globally recognised leader in public sector transformation and a pioneer of secure, citizen-focused digital identity. His work in creating trustworthy, tech- enabled services earned him a spot on the Okta Identity 25 list of global visionaries. This recognition was celebrated with his image being featured on the Nasdaq Tower in New York's Times Square.

Key Career Highlights

  • Former NSW Minister: As the former NSW Minister for Customer Service and Digital, a world-first role, he led landmark initiatives. He was responsible for one of the world's first fully digital driver's licenses. This license is now used by more than 85% of eligible citizens and has a 93% satisfaction rating.
  • Global Advisor: Through his role as Co-Founder of ServiceGen, he advises the World Bank on national digital identity and verifiable credentials.
  • Leadership Positions: He holds several influential roles, including Chair of the Services Australia Independent Advisory Board and Senior Advisor to the Tony Blair Institute for Global Change. He is also a former Director of the Tech Council of Australia, contributing to its mission to strengthen Australia’s tech sector.
  • Academic and Research: He serves as a Professor at the University of New South Wales. At the university, he leads the UNSW-UTS Trustworthy Digital Society Hub

Current Focus Today, Victor is the CEO of the Future Government Institute, a global hub for leaders working on the next era of governance. He is a sought-after speaker who advises governments and organisations worldwide on service modernisation. He aims to help them deliver measurable results and public value. He was recently invited to the Treasurer’s Economic Reform Roundtable to participate in the session on "Efficient and high-quality government services, spending and care."

Futures Agenda, March 12

10:30 AM Keynote Fireside Chat: Reimagining the Health Journey: Designing a Consumer-Centred Care Continuum

As healthcare systems become more advanced, they also risk becoming more fragmented — leaving patients to navigate disconnected services, technologies and experiences. This fireside chat explores how Australia can move beyond managing silos of sickness to designing a truly consumer-centred health continuum.

Drawing on his leadership across policy, digital transformation and experience reform, The Hon. Victor Dominello will examine why the future of healthcare depends not only on vertical innovation, but on horizontal, systems-level thinking that keeps the consumer at the centre of the entire health journey. The discussion will unpack the role of experience-led leadership, the importance of connecting disparate parts of the system, and what “good” should look like for patients, carers and clinicians in a modern health system.

This session challenges conventional approaches to reform and offers a clear, practical vision for how leadership, experience design and systems thinking must come together to enable the future of healthcare.

Check out the incredible speaker line-up to see who will be joining The Hon. Victor.

Download The Latest Agenda