The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere

March 11 - 12, 2026  ICC, Sydney
Shubjeet Kaur

Shubjeet Kaur

Executive Director, Operations Healthshare NSW

Healthcare Operational Excellence, March 11

12:10 PM Presentation: Reinventing Patient Transport: Digitising Reservations for Efficiency and Experience

HealthShare has introduced a new airline-style reservation model for patient transport, bringing simplicity and transparency to an often-complex process. Now, you can book transport online, see available vehicles and times in real time, and ensure patients move through the system with less friction. A live operations dashboard enhances visibility for facilities, while patients benefit from smoother, more predictable journeys. This session will showcase real-world case studies and patient personas, highlighting the before-and-after impact on both clinical workflows and patient experience. 

  • How an airline-style reservation system is streamlining bookings for clinicians 

  • Improving patient journeys through predictability, transparency, and efficiency 

  • Using dashboards and data to drive operational visibility and smarter decision-making 

Healthcare Operational Excellence, March 12

11:00 AM PANEL DISCUSSION: Patient Flow and Access: Breaking Bottlenecks in Hospital Operations

Efficient patient flow is critical to delivering timely, high-quality care. This panel brings together healthcare operations leaders to explore innovative strategies for improving patient access and streamlining care pathways. Gain actionable insights into how hospitals are leveraging technology, process improvement, and interdisciplinary coordination to enhance patient throughput, optimise resource use, and improve overall care experience. 

  • Optimising patient appointments and care progression 

  • How telehealth can reduce bottlenecks and improve access to specialists 

  • Practical approaches to easing ED congestion and addressing surgical backlogs efficiently 

Check out the incredible speaker line-up to see who will be joining Shubjeet.

Download The Latest Agenda