Jo Prideeaux
Transformation Director - Residential Aged Care UnitingAgeing Transformation, March 11
11:30 AM Presentation: 10 Moments that Matter: Re-Shaping Resident Outcomes with Uniting’s Household Living Transformation
Uniting NSW.ACT’s household living model, including ‘Food First’ approach, is reshaping residential aged care by replacing institutional routines with person-centred, smaller household living. Guided by rigorous service design, the model focuses on the “10 Moments That Matter,” empowering staff to truly know each resident, collaborate as a team, and deliver personalised daily experiences. With early improvements in NPS and wellbeing, this session explores how strong training, education, and continuous improvement have underpinned a successful, person centred transformation.
- How household-living models improve daily experience and measurable outcomes
- The service-design principles behind “10 Moments That Matter”
- Practical training and workforce capabilities required for success
- Lessons from early data: NPS, satisfaction and quality-of-life shifts
Check out the incredible speaker line-up to see who will be joining Jo.
Download The Latest Agenda
