Craig Carter

Chief Information Officer ACH Group

Craig Carter Executive Manager Transformation & Digital (CIO) Craig Carter is a highly experienced senior executive, specialising in delivering robust technological environments that support customer service, responsiveness, and operational efficiency. With over 25 years of expertise in both the public and private sectors, Craig has developed and implemented world-class technology solutions that enable organisations to meet the challenges of dynamic, fast-paced environments. Since joining ACH Group as Chief Information Officer in 2018, Craig has been instrumental in driving the organisation's digital transformation journey. He leads the strategy and delivery of technological services that underpin ACH Group’s commitment to providing outstanding care for older people. Craig’s focus is on leveraging technology to enhance customer service, improve operational efficiency, and ensure that ACH Group remains agile and responsive to the evolving needs of its customers and residents. Craig’s leadership is defined by his ability to bridge the gap between technology and business, ensuring that IT systems and services align with ACH Group's strategic goals. His work spans IT strategy, service management, and technology transformation, always with a focus on delivering practical, results-driven outcomes that improve service delivery and enhance the user experience. Craig brings a wealth of experience in managing complex IT projects and programmes. His work has included leading large-scale technology initiatives and improving business operations, ensuring that organisations can leverage technology to achieve their strategic objectives. Qualifications • Master of Business Administration (MBA), Edinburgh Napier University • Graduate, Australian Institute of Company Directors