Australian Healthcare Week - Ageing Transformation Agenda Day 2
Australian Healthcare Week - Ageing Transformation Agenda Day 2
PAID - Health Facilities Design & Development Summit
Healthcare 2040 Expo - Futures Agenda Day 1
Healthcare 2040 Expo - Digital Impact Agenda
Australian Healthcare Week - Ageing Transformation Agenda Day 1
Australian Healthcare Week - Nursing & Midwifery Agenda
Australian Healthcare Week - Healthcare Operational Excellence Agenda Day 1
Australian Healthcare Week - Healthcare Operational Excellence Agenda Day 2
Australian Healthcare Week - Ageing Transformation Agenda Day 2
Healthcare 2040 Expo - Futures Agenda Day 2
9:20 am - 9:30 am
Opening Remarks
9:30 am - 10:10 am
Panel Discussion: Reimagining Consumer Engagement in Aged Care: From Feedback to Co-Design
As aged care reforms place consumers at the centre, it’s time to move beyond surveys and complaints processes toward genuine co-design. This discussion examines how to authentically engage older Australians and their families in shaping the services that support them.
- Embedding co-design in service planning and improvement
- Partnering with consumers to build trust and transparency
- Using tools for real-time feedback and engagement
Shifting culture from “provider-led” to “person-led”
10:10 am - 10:30 am
Presentation: Case Study & Demo: Uniting’s Digital AI Assistant – Responsible, Scaleable AI in Action
Andrew Dome -
Chief Digital Information Officer,
Uniting NSW
Discover how Andrew Dome and his team at Uniting developed and scaled its digital AI assistant, “Buddy.” Hear the journey from idea to proof-of-concept to enterprise rollout, along with lessons learned in choosing the right use case, proving value quickly, and gaining executive and Board support for responsible AI adoption.
- Identifying and delivering your AI use cases
- Turning proof-of-concept into production success
- Securing leadership buy-in for sustainable AI adoption
10:30 am - 10:50 am
Reserved for Sponsor
10:50 am - 10:50 am
Future of Aged Care
10:50 am - 11:10 am
Presentation: Standardising Transitions to Residential Aged Care To Strengthen Dignity, Informed Consent & Wellbeing
Transitions from hospital to residential aged care are pivotal to safety, dignity and continuity. Chrysta Bridge & team have implemented a standardised, network-wide procedure to ensure early identification of older people likely to require permanent RACF placement, supported by timely assessment, coordinated workflows, and genuine shared decision-making. This session unpacks how the new model strengthens dignity, informed consent, wellbeing and advocacy while improving patient flow, reducing hospital-acquired risks, and ensuring people receive care in the environment best suited to their long-term needs.
A consistent, system-wide transition procedure ensuring safe, timely, person-centred movement from hospital to RACFs.
Clinical and operational benefits including reduced hospital-acquired complications, improved socialisation and wellbeing, and more effective utilisation of health system resources.
Chrysta Bridge, Director, Head of Data Governance Program, ACT Health and Community Services Directorate
11:10 am - 11:50 am
Panel Discussion: Advancing Equity in Aged Care - Designing Fair, Inclusive & Culturally Safe Services
Equity gaps in aged care remain significant, particularly for First Nations elders, CALD communities, people with disability, and those in rural and remote areas. As reform accelerates, providers must redesign care models, workforce capability, and digital access to ensure fair, culturally safe and person-centred services for all older Australians. This panel explores practical strategies, community partnerships, funding considerations, and measurable outcomes to close the equity gap and deliver care that is genuinely inclusive and accessible.
- Practical approaches to embedding equity, cultural safety, and person-led care into everyday practice
- Workforce strategies to better reflect and serve diverse communities
- How digital tools can improve access without deepening the divide
- Equity indicators and measurement tools to track outcomes and accountability
11:50 am - 12:10 pm
Reserved for Sponsor
12:10 pm - 12:10 pm
Workforce Development
12:10 pm - 12:50 pm
Panel Discussion: Encouraging Technology Adoption Throughout the Aged Care Workforce
Jenna Leo -
Co-Founder & CEO,
Like Family
Marissa Dickins - Senior Research Fellow, Silverchain
Wendy Hubbard - CEO, Australian Regional and Remote Community Services
- Change management techniques to encourage adoption in diverse workforces
- Understanding your workforce demographic, daily challenges and motivations to better align the benefits of technology
- Improving digital literacy to improve the ease of bringing in new tools
- Understanding the tools and technologies available on the market to best support your staff and take advantage of improvements and efficiencies
12:50 pm - 1:10 pm
Presentation: How Scalabrini Built a Culture That Keeps Its People – Maintaining a 9% Annual Staff Turnover
In an industry where workforce turnover is one of the greatest challenges, Scalabrini Aged Care stands out with an annual labour turnover rate of just 9%. Join to discover how the organisation has achieved this remarkable result through a values-led approach to leadership, culture, workforce development & change management.
1:10 pm - 1:50 pm
Panel Discussion: Futureproofing Your Workforce! Attracting, Retaining and Developing Aged Care Talent
Peter Williams -
CEO,
Onecare Limited
Mel Ottaway - Executive Manager Community Services & Retirement Living, Resthaven Inc
Laura Bryce - PACOP Quality and Education Manager, University of Wollongong
Maree Healey - Chief of People and Culture, Warrigal
- Best practices for showcasing the benefits of a career in Aged Care
- Reshaping career paths for frontline care workers
- Creating leadership programs that drive workforce satisfaction and improved resident or patient experience
- Focusing on early career talent to improve retention rates
- Training and upskilling for an increasingly digital workplace
