The Biggest and Most Influential Healthcare Exhibition In The Southern Hemisphere

March 11 - 12, 2026  ICC, Sydney

Australian Healthcare Week - Ageing Transformation Agenda Day 1

Australian Healthcare Week - Ageing Transformation Agenda Day 1

Ageing Transformation Stage Agenda Day 1

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George Margelis

Independent Chair
Aged Care Industry Information Technology Council

Australia’s aged care sector is undergoing a fundamental shift as a new generation of older people demand greater choice, independence, and quality in how and where they age. With rising expectations for in-home care and personalised services, providers must rethink traditional models and redefine value. Transformation requires more than compliance, it calls for bold organisational strategy, honest reflection on past shortcomings, and a renewed commitment to delivering flexible, human-centred care that truly meets people where they are.
- Reimagining organisational strategy to align with shifting consumer expectations for autonomy, home-based care, and service personalisation
- Identifying and addressing systemic shortcomings that lead to service gaps, customer dissatisfaction, and reputational risk
- Adopting flexible, scalable service models that support care delivery across diverse home and community settings
- Building trust and long-term engagement through transparent communication, values-driven leadership, and continuous service improvement 

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Craig Carter

Chief Information Officer
ACH Group

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James Britton

Chief Executive Officer
Geriatric Care Australia

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Rameez Hassan

Chief Nursing Officer
Regis Aged Care

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Saviour Buhagiar

Director of Seniors Services
Uniting

10:50 am - 10:50 am System Reform Program

10:50 am - 11:10 am Presentation: Aged Care Reform in Action: Delivering the New Aged Care Act and Support at Home Program

Elsy Brammesan - Assistant Secretary, Department of Health, Disability & Aged Care, Department of Health and Aged Care

Presentation: Aged Care Reform in Action: Delivering the New Aged Care Act and Support at Home Program

The new Aged Care Act and Support at Home program mark a major shift towards rights-based, person-centred care. In this session, Assistant Secretary Elsy Brammesan shares what the changes mean for older Australians, providers and carers, and how the transition is being managed to ensure continuity, fairness, and dignity. Join to discover:
- A clear understanding of the Support at Home program and its rollout
- What the new Aged Care Act means for older people’s rights and protections 

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Elsy Brammesan

Assistant Secretary, Department of Health, Disability & Aged Care
Department of Health and Aged Care

11:10 am - 11:30 am Reserved for Australian Unity Homecare

11:30 am - 11:50 am Presentation: 10 Moments that Matter: Re-Shaping Resident Outcomes with Uniting’s Household Living Transformation

Uniting NSW.ACT’s household living model, including ‘Food First’ approach, is reshaping residential aged care by replacing institutional routines with person-centred, smaller household living. Guided by rigorous service design, the model focuses on the “10 Moments That Matter,” empowering staff to truly know each resident, collaborate as a team, and deliver personalised daily experiences. With early improvements in NPS and wellbeing, this session explores how strong training, education, and continuous improvement have underpinned a successful, person centred transformation.
- How household-living models improve daily experience and measurable outcomes
- The service-design principles behind “10 Moments That Matter”
- Practical training and workforce capabilities required for success
- Lessons from early data: NPS, satisfaction and quality-of-life shifts 

11:50 am - 12:10 pm Presentation: Delivering Improved Clinical and Economic Outcomes in Aged Care: A National, Value-Based, Team-Based Model

James Britton - Chief Executive Officer, Geriatric Care Australia

As Australia’s aged care system faces growing demand, workforce shortages, and rising costs, innovative care models are urgently needed. Join James Britton as he showcases a proven, sustainable approach that unites clinical providers, residential aged care, and government partners through a value-based, multidisciplinary framework. Supported by digital infrastructure and data-driven insights, this model enhances access to care, reduces hospitalisations, and demonstrates measurable gains in both clinical outcomes and economic sustainability.
- Explore a multidisciplinary, data-informed model improving outcomes and reducing costs
- Learn how integrated care across GPs, geriatricians, nurses, and coordinators supports older adults no matter their location
- Understand how digital infrastructure and AI can enable scalable, value-based aged care reform
- Gain insights from over 500,000 geriatric outcome measures, showcasing proven impact 

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James Britton

Chief Executive Officer
Geriatric Care Australia

12:10 pm - 12:30 pm Reserved for Camms Riskonnect

12:30 pm - 12:50 pm Presentation: Navigating the New Aged Care Act: Operational Readiness, Workforce Culture, and Delivering Quality Palliative Care

Kelly Rogerson - Chief Executive Officer, Palliative Care South East

Australia’s new Aged Care Act marks a fundamental transformation in how care is delivered and governed. Providers must now prepare for greater accountability, stronger compliance frameworks, and a workforce equipped for person-centred models of care. This session explores what “good” looks like under the new reforms, offering practical insights on operational readiness, cultural change, and embedding continuous improvement. Attendees will gain practical tools, examples, and strategies to ensure their organisation is compliant, resilient, and ready to deliver safer, more compassionate care. 
- Translating legislative requirements into clear operational and workforce actions
- Building a culture of accountability, safety, and continuous improvement
- Accessing practical tools and frameworks to support compliance and sustainable change 

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Kelly Rogerson

Chief Executive Officer
Palliative Care South East

12:50 pm - 1:10 pm Coffee Break

From ambient monitoring to digital engagement platforms, readily available tools are transforming how residents experience comfort, connection, and autonomy. When thoughtfully integrated, these technologies can create more responsive, dignified, and person-centred spaces. Emphasising presence over prediction, the focus shifts from future planning to immediate impact, reimagining the resident experience not as a distant goal, but as a lived reality already within reach.

- Implementing existing digital tools to enhance resident comfort, autonomy, and emotional wellbeing in care environments
- Using real-time data and sensor technology to support safety, responsiveness, and staff efficiency without compromising privacy
- Activating engagement platforms that foster social connection, reduce isolation, and support mental health
- Integrating scalable, cost-effective technologies that align with human-centred care models and are ready to deploy today 

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Brett Reedman

Chief Information Officer
Catholic Health Australia

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Ronna Guzman

Consumer Advisor - Primary and Community Health
Northern Sydney LHD

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Mick Young

Chief Digital Information Officer
Anglicare

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John Papatheohari

Non-Executive Director
MADEC Australia

1:50 pm - 2:20 pm Fireside Chat & Demo: Enhancing Care, Connection, and Dignity With Digital Innovation in Aged Care

Nilmini Wickramasinghe - Professor and Optus Chair Digital Health, La Trobe University

With emerging technologies offering new pathways to improve outcomes, efficiency, and quality of life, there is so much front-line digital innovastion within the aged care space. In this fireside chat, Professor Nilmini Wickramasinghe will explore the digital opportunities already reshaping aged care. From digital twins supporting proactive disease management, to AI-enabled tools enhancing clinical outcomes and resident satisfaction, to robotics addressing workforce shortages with culturally attuned, multilingual capabilities, the conversation will highlight practical innovations that reduce cognitive decline, ease system pressures, and reimagine what dignified, digitally enabled ageing can look like. 

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Nilmini Wickramasinghe

Professor and Optus Chair Digital Health
La Trobe University

2:20 pm - 2:40 pm Presentation: Transforming Medication Safety in Aged Care through Informatics

Johanna Westbrook - Director, Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University

Medication management remains a major challenge in aged care, impacting resident safety and wellbeing. Traditional monitoring in Australia has relied on small-scale audits, limiting opportunities for improvement. The growing use of electronic medication administration systems enables data-driven insights through real-time monitoring, benchmarking, and predictive analytics. This keynote explores how informatics can transform medication safety by linking medication data with resident characteristics and outcomes to generate meaningful, actionable insights.

- Harnessing electronic data to improve medication safety and quality of care
- Establishing the National Aged Care Medication Roundtable to share data and strategies
- Developing predictive analytics dashboards to support clinical decision-making and person-centred care

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Johanna Westbrook

Director, Centre for Health Systems and Safety Research
Australian Institute of Health Innovation, Macquarie University

2:40 pm - 3:00 pm Presentaion: Building Out Digital Agents And Automating Manual Work To Bring Agentic AI to BaptistCare

Daniel Pettman - Chief Digital and Information Officer, Baptist Care NSW & ACT

- Trialling workflows and processes to maximise efficiency and customer experience

- Exploring the impact on employees and embedding strong change management principles for a smooth implementation
- Ensuring strong ethics practices are in place from the offset
- Future-proofing the technology to prepare for future regulation and risk 

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Daniel Pettman

Chief Digital and Information Officer
Baptist Care NSW & ACT

3:00 pm - 3:00 pm Healthy Ageing

3:00 pm - 3:20 pm Presentation: Digitally Enabled Healthy Ageing: Overcoming Challenges & Empowering Proactive Care & Wellbeing

Sanka Amadoru - Digital Health Advisor, Australian Digital Health Agency

Join Sanka Amadoru as he explores how innovative digital tools can and should empower proactive care models that prioritise prevention, connection, and self-management to encourage the Australian population to age healthly. Discover opportunities to integrate technology across hospital, primary and community settings, address barriers such as equity and literacy, and highlight pathways for scaling sustainable digital care.  

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Sanka Amadoru

Digital Health Advisor
Australian Digital Health Agency

- Adapting infrastructure and models of care to support physical activity, accessibility, and independence

- Embedding personalised nutrition plans into daily care routines
- Exploring the technologies improving mental and physical health for residents
- How healthcare professionals, carers, families, and communities can collaborate to support a healthy ageing ecosystem 

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Jacqueline Quirke

General Manager Lifestyle and Community
RSL Lifecare Limited

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Marianne Coleman

Henry Brodaty Mid Career Research Fellow
National Centre for Healthy Ageing

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Vasso Apostolopoulos

Distinguished Professor
Head of Healthy Lifespan and Chronic Diseases Program, RMIT University

4:00 pm - 4:20 pm Presentation - To Be Confirmed

4:20 pm - 4:40 pm Presentation: Living Younger, Longer: Redefining Healthy Ageing and Halving Years of Frailty

Tracey Johnson - Chief Executive Officer, Inala Primary Care

Australia’s ageing population is growing fast, and this session explores how a national focus on living younger, longer could add five healthy years to every Australian’s life while halving the years spent in frailty. Through prevention, early intervention, and community-based support, healthcare leaders play a vital role in empowering people to stay active, independent, and connected. Learn how system-wide collaboration, integrated care, digital health, and proactive, team based primary care can drive the next wave of health system transformation.

- How GPs, hospitals and community care can lead the shift from treatment to prevention.
- Strategies to extend healthy life expectancy and reduce frailty in older Australians.
- Practical steps to embed “healthy ageing” principles across the healthcare system. 

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Tracey Johnson

Chief Executive Officer
Inala Primary Care

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George Margelis

Independent Chair
Aged Care Industry Information Technology Council